Product Disclaimer
Kratom is not an FDA approved substance, and is not used to treat, cure, or mitigate any disease, illness, ailment, or condition. Please see FDA Import alert 54-15 for more information on kratom and its risks. All products are lab-tested to ensure purity from heavy metals, bacteria, chemicals, and other contaminants
Restricted Parties and Areas
Our products are not for use by or sell to persons under the age of 18. We do not ship to the following US areas where kratom is banned:
- Alabama
- Arkansas
- Indiana
- Rhode Island
- Tennessee
- Vermont
- Wisconsin
- Sarasota County, Florida
- Union County, Mississippi
- Malheur County, Oregon
- Denver, CO
- San Diego, CA
- City Of Oceanside, CA
- Jerseyville, IL
- Alton, IL
- Columbus, MS.
Furthermore, Kratom is also banned in following countries where shipment is not permitted: Australia, Burma, Denmark, Finland, Israel, Bahrain, Cyprus, Iran, Iraq, Jordan, Kuwait, Lebanon, Oman, Palestine, Qatar, Saudi Arabia, Syrian Arab Republic, Yemen, Lithuania, Malaysia, Myanmar, Poland, Romania, South Korea, Sweden, Thailand, United Kingdom, Vietnam
Product Use & Handling
The customer is fully liable to decide which way they use our products and by purchasing fully agree to these terms and understand the meaning of them. All customers are fully liable for the due diligence and research they carry out on intended use of the products we carry. Customers are responsible for knowing the risks and issues that could arise from the way they use or handle our products.
By purchasing from Kaizen Kratom you agree to hold the website harmless from any issue that may arise from the use or handling of our products. From the moment the intended recipient of an order receives the product, the hold harmless clause goes into effect. Additionally, we are not responsible for any third-party handling of the product(s). The intended recipient is the person who receives the product at the shipping address that the customer supplies in their order details.
Legal Waiver
By purchasing our products, you understand that there may be various legalities between states and counties. While this website keeps up with laws and legislation, we cannot guarantee the information is 100% up to date. The customer is liable for their purchase and the due diligence of knowing the laws in their area. We will not be held responsible for any use of our products in which the customer orders to or travels to.
Referral Program
Users may be paid for anyone they refer to buy Kaizen Kratom products. Only one referrer may get credit per referee. To be eligible to refer buyers to Kaizen Kratom products, you must sign up for an account and sign up for the referral program
To use the referral program, you agree that you will not engage in any fraud, you will not represent products contrary to how they are represented on www.kaizenkratom.com, and you will comply with all applicable laws and regulations. Kaizen Kratom may kick you out of the referral program for any legal violations, misrepresentation of the product, or poor representation of the company.
Reviews
We send out a request for reviews several days after your products ship out. We greatly appreciate your honest, verified review of any products you purchase, as this helps further our mission to improve the world through healthy, quality kratom.
Our Quality Guarantee / Refund Policy
We lab test and personally test all of our products to ensure top-notch quality & consistency. We guarantee our product’s effectiveness with a 30-day quality pledge. If your product is not top quality or you are dissatisfied for any reason, we’ll send you a full refund or a suitable replacement, whichever you prefer.
To receive a refund or replacement:
A: Call, text or email us (required), let us know what product you are returning and whether you are seeking a refund or replacement: (800) 765-0244, or support@kaizenkratom.com, and
B: Send the unused product to:
Kaizen Nutrition Returns
19009 4th Ave SE
Bothell, WA 98012
–> MAKE SURE to include an order number or email associated with your account so we can trace your return properly and credit your account.
Refunds usually post to your account within 7 business days of receipt of product.
Shipping Information
General Shipping Policies
We strive to ship every order within 1 business day; however, this is not guaranteed and may vary on product releases, promotions, or due to major unforeseen events.
Shipping delivery time varies depending on the method, destination, and shipping provider. We normally fulfill through USPS, which has estimated ship times nationally and globally; however, we do NOT guarantee that USPS will deliver within their expected timeline.
When you place an order an email confirmation is sent to you, followed by a shipping email when your order is shipped that includes tracking information. Please note that usually tracking information does not show until 24-48 hours after the shipping provider has scanned your package.
Lost or Stolen Packages
We are not responsible for packages that are damaged, lost, or stolen after the driver confirms delivery of the package. We recommend the following:
- Track the provided tracking information on the day of delivery to receive the package in-person at time of delivery.
- Check with neighbors if a package is not delivered to you but is marked delivered.
- Put in a claim with your local post office if you are unable to locate your package.
Incorrect Address
If a package is returned to us due to an incorrect address, inability to deliver, or other “Return to Sender” issue, we will contact you about reshipping or refunding the order.
Please double check your address at checkout!! We are not responsible for lost packages due to an incorrect shipping address being entered. However, if you input the correct address and we mis-shipped it, we will happily make it right.
Mistakes
Although we do our very best to achieve 100% accuracy, we are a small team that is working very hard to provide the best quality products on the market, and occasionally shipping mistakes can occur! If we send you the wrong product, miss a product, send to the wrong address, or make another mistake, please contact us and send us an image with the mistake if at all possible, and we will do our best to make everything right.
In Conclusion
We thank you for doing business with us, and helping us help you! Our mission is to improve each other’s lives, and to change the world along the way. If you have any other questions at all, call or text us at 800-765-0244.